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Dream Wigs
1545 Route 52
Fishkill, NY 12524
Local: 845-896-2327
Fax: 845-896-1315
CustomerService@DreamWigs.com
Sales@DreamWigs.com

If you live in the Hudson Valley, NY area, be sure to visit our sister site:
DreamWigsBoutique.com
.

Shipping & Returns

Shipping / Delivery Time Estimates

Total Delivery Time = Orders Processing Time + Time in Transit

Flat Rate Shipping
We are proud to offer flat rate shipping to all Domestic locations.
All USA orders are shipped via UPS.

  • UPS Ground (Domestic) takes 7-9 business days to all US States: $7.95 (FREE on all orders over $50)
  • UPS 3 Day Select (Domestic) takes 4-7 business days to all US States: $9.95
  • UPS 2nd Day Air (Domestic) takes 3-6 business days to all US States: $16.95
  • UPS Next Day Air (Domestic) takes 1-3 business days to all US States: $39.95

You will be notified via email when your shipment has left for delivery. We reserve the right to change our policy without notice. Although we will try our best to send your merchandise as quickly as possible, we cannot guarantee any problems that may occur, i.e. weather, strikes, slow delivery by shipper, etc. We do not take responsibility for late shipment(s).

Refunds & Exchanges:

No returns accepted on any items. You may exchange your purchase within 7 days. Only one exchange is permitted.

To be eligible for an exchange, the wig must be in salable condition, unworn and undamaged, in the original condition with tags attached.

Exchanges must be requested within 7 days of receiving your order via email to CutomerService@DreamWigs.com or fax at 845-896-1315. Please include order number, reason for the exchange and list of items you want in exchange. An exchange authorization number will be issued by either email or fax with further instructions. No exchange without an authorization number will be accepted.

Merchandise must be shipped out within 3 business days after the authorization number is issued.

For all exchanges, a re-stocking fee of $15.00 per wig or 15% of purchase amount (whichever is greater) will be charged. If free shipping was offered on your original order, a $7.95 shipping charge will be deducted from your return credit.

Shipping and handling fee will not be refunded under any circumstances. You must pay for the return shipping cost of the merchandise. Collect shipments will be refused.

Upon receipt, all refunds and exchanges will be processed according to our policy.

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